Customer Service Executive @ Idfc First Bank

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Customer Service Executive

Idfc First Bank
1 - 3 years
Vijayawada, Guntur
8 months ago
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Job Description

Roles & Responsibilities:

1. Productivity

2. Maintaining Service Quality

3. Average Handling Time

4. First Contact Resolution

5. Maintaining TAT for all customer requests

6. Channel Migration to alternate channels

Secondary Responsibilities:

'Drive all the initiatives in the Customer contact center.

Key Success Metrics:

'Productivity, Average handling time, First contact resolution

Note : Prefer Candidate from Noida/Ghaziabad or candidate ready to relcoate to Noida/Ghaziabad

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Idfc First Bank
Location(s): Vijayawada, Guntur

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₹ -4 Lacs P.A

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Idfc First Bank

How to Apply:\n\nTo schedule your interview call or send your CV through WhatsApp\n\nContact Us: HR Shruti - 7030022495

Customer Service Executive @ Idfc First Bank

Home > Customer Success, Service & Operations - Other