Advanced System Administrator - NOC @ IT By Design

• >=5 years of IT or related domain
• Excellent written and verbal communication skills
• Excellent customer service skills
• Good conceptual understanding of Windows architecture
• At least 2-3 years of hands-on experience on Wintel
• At least 2 years of experience in end-user technical support
• At least one year of hands-on experience in one of the following technologies:

O Active Directory

o O365

o Azure

• Education: Graduate (Any stream) preferably in computer science or a related field

Responsibilities

• Windows Server support
• Advanced Desktop Troubleshooting
• Windows Server Administration
• Active Directory Administration
• O365/MS Exchange (2010 or higher) or Hybrid administration
• Backup administration
• LAN/WAN troubleshooting and diagnosis
• Basic private and public cloud administration
• Server and network alert management and remediation
• Server antimalware administration and resolution

Added Advantage

• Desktop troubleshooting experience
• Networking Skills, Private cloud administration (VMware/Hyper V)
• Conceptual understanding or hands-on experience on Backup
• Conceptual understanding or hands-on experience with Firewalls
• MCSE or CCNA or Network+ or Security+ or VMware or Azure or ITIL foundation

Behavioral Skills

• Longevity and commitment in previous work
• Team player.
• Ability to meet target under pressure and time bound deadlines.
• Dynamic and pleasing attitude and personality.