Operations Executive
- Tradologie.com
- 2 - 4 years
- Noida, Gurugram
- 8 months ago
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Job Description
We are seeking a detail-oriented and client-focused Operations Executive to join our service delivery team. The ideal candidate will be responsible for managing ongoing relationships with clients , ensuring smooth execution of services, handling day-to-day operational tasks, and acting as a bridge between internal teams and customers.
Key Responsibilities
- Act as the primary point of contact for a set of assigned clients
- Ensure timely and smooth execution of service deliverables as per client expectations
- Handle client queries, concerns, and escalations promptly and professionally
- Track service performance and delivery KPIs, ensuring adherence to SLAs
- Coordinate with internal teams (e.g., service delivery, tech, support) to resolve issues
- Maintain up-to-date records of client interactions, service history, and feedback
- Share reports, updates, and relevant documentation with clients regularly
- Contribute to process improvements and client satisfaction initiatives
- Proactively identify potential issues and work toward timely resolution
Key Requirements
- Bachelor s degree in Business, Management, or a related field
- 2-4 years of experience in operations, client servicing, or customer success roles
- Excellent communication and interpersonal skills
- Strong coordination, follow-up, and multitasking abilities
- Familiarity with CRM tools and service delivery platforms
- A client-first mindset and a proactive approach to relationship management
Job Classification
Industry: RetailFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Account / Relationship Management - Non VoiceEmployement Type: Full timeContact Details:
Company: Tradologie.comLocation(s): Noida, Gurugram+ View Contact
Keyskills: Relationship management Service delivery Manager Client Servicing Interpersonal skills Client satisfaction Client relationship management Business management Operation Executive Operations CRM
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