Account Manager
- Jumio
- 6 - 10 years
- Bengaluru
- 9 months ago
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Job Description
Role Purpose: Account Managers (AM) are at the heart of our incredible growth story assisting the customers help derive increased business value and thereby making a real difference to their business. As a AM, you will be responsible for our rapidly growing customer segment wherein the focus apart from retention will predominantly be on growing the account exponentially by acting as a trusted strategic advisor. Based out of our Bangalore office, you will be responsible for customer onboarding, ongoing support, adoption and growth for the assigned set of accounts.
Role Value: You as a AM will own the overall relationship and ensure a mutually rewarding and unceasing relationship for both the customer and Jumio. This is highly instrumental in long term growth and success for all those involved whilst making the digital world a safer place for everyone.
Responsibilities : Representing Jumio with the customer at the epicentre, you will be responsible for:
- Ensuring customer success through successful onboarding, proactive support and increased adoption
- Working with the cross functional team at Jumio, continuously seek opportunities to expand Jumio s footprint within the account
- Strategizing account plans in discussion with AM Leadership team and execute meticulously using a judicious mix of High Touch, Low Touch and Tech Touch means
- Managing accounts across the set of industries, consistently meet and exceed targets for customer retention and growth
- Handling the accounts end-to-end including negotiation on new opportunities through closure
- Program managing account escalations
- Securing referrals and testimonials by building the trust within the customer organization
- Maintaining timely updates and data hygiene in our CRM system
- Work in the customer time zone.
Experience and Qualifications :
- A proven track record of having worked with C suite in customer organizations across sizes and earned the trust as a strategic advisor
- 6+ years of B2B direct selling and/ or CSM (Account Management) experience in a fast paced environment ensuring customer satisfaction, adoption and growth
- Story telling ability to identify and sell into new use cases
- Strong prospecting, value proposition articulation, negotiation and closing skills
- Track record of meticulous planning and relentless time-bound execution
- Excellent verbal and written communication skills
Great to have Experience and Qualifications :
- Prior exposure to managing SaaS or Recurring Revenue related offerings from leading organizations
- Knowledge of Know Your Customer (KYC) and Anti Money Laundering (AML) environments and the solutions offered in this space
- Post graduate degree in Business Administration
- Proficiency in CRM - preferably SFDC additional (non-essential) experience and qualifications
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Key Account ManagerEmployement Type: Full timeContact Details:
Company: JumioLocation(s): Bengaluru+ View Contact
Keyskills: Business administration Biometrics Automation Machine learning Customer retention Gaming Financial services Recruitment CRM Direct selling
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Jumio
Jumio helps organizations to know and trust their customers online. From account opening to ongoing monitoring, the Jumio platform provides AI-driven identity verification, risk signals and compliance solutions that help you accurately establish, maintain and reassert trust.
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