Customer Relationship Executive - Hospitality Sales
- Amusement Park
- 2 - 5 years
- Faridabad
- 8 months ago
- Email to a friend
- Report this job
Job Description
Job Overview:
The Customer Relationship Manager (CRM) will be the face of the brand for our guests and corporate clients. This role involves driving center-level sales through tie-ups with schools, corporates, and party planners, managing guest experiences, handling feedback and escalations, and ensuring continued guest engagement through loyalty and post-visit programs. The CRM will play a critical role in building long-term relationships and driving repeat footfall.
Key Responsibilities:
- Sales & Partnerships: Initiate and manage tie-ups with schools, corporates, and other institutions to drive bulk bookings and partnerships.
- Customer Interaction: Be the first point of contact for walk-ins, party clients, and event planners. Handle queries, upsell packages, and ensure a smooth customer journey.
- Feedback & Escalations: Proactively collect customer feedback, resolve complaints, and ensure high satisfaction scores.
- Event Management: Coordinate and execute birthday parties, group bookings, and customized events.
- Loyalty & Retention: Implement and manage customer loyalty programs and post-visit engagement campaigns.
- Reporting: Maintain and present MIS reports on customer data, bookings, satisfaction metrics, and sales performance.
- Collaboration: Work closely with the Center Manager and other teams (operations, marketing, floor staff) to deliver exceptional guest experiences.
Qualifications:
- Bachelors degree in Business, Hospitality, or a related field.
- Minimum 2 years of experience in a customer-facing role, with at least 1 year in hospitality sales.
- Strong interpersonal and communication skills (English and Hindi).
- Working knowledge of CRM systems, Excel, and MIS tools.
- A proactive and problem-solving attitude with high ownership.
- Flexibility to work weekends, holidays, and during special events.
What We Offer:
- Performance-based incentives
- Growth and career advancement opportunities
- A vibrant and collaborative work environment
- Employee discounts on all attractions and activities
How to Apply:
Send your resume to sh*********a@ss*******d.com or WhatsApp on 9871530***
SHWETA GUPTA || Senior Recruitment Specialist
Spearhead Professional Services
Call/ WhatsApp: 9871530***
LinkedIn Profile: shwetagupta1810
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Customer EngagementEmployement Type: Walk-insContact Details:
Company: Amusement ParkLocation(s): Faridabad
Keyskills: Customer Relationship Hospitality Sales Crm Tool Sendgrid Hubspot Zoominfo Zoho Crm Salesforce CRM Crm Software
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in