Business Development Executive @ Mukul Consultants

Job Description

Responsibilities

• Contact potential or existing customers
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the companys reputation
• Go the extra mile to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Support of sales processes via phone calls to the customers
• Introducing the organization's products or services to customers in order to follow up with further steps of the sales process
• Initiating repeated orders by follow up phone calls after the customers' purchases
• Carrying out market research on how to address customers
• Preparation of sales reports and caparisons of competitors' offer conditions

Requirements and skills

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and Microsoft office
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English (calls && emails/sms)
• Strong customer-orientation and communication skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Ability to work towards strict targets
• Appealing appearance on the phone
• Minimum 2 years of experience in overseas sales. (Product or service)

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Keyskills:   tele sales sales overseas marketing