Customer Service Executive
- Teleperformance
- 0 - 3 years
- Delhi, NCR
- 8 months ago
- Email to a friend
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Job Description
Comcast Corporation is a major American telecommunications and media company, best known for providing cable television, internet, telephone, and wireless services. It owns Xfinity, NBCUniversal, and Sky Group. Comcast offers a wide range of job roles across technical, customer service, sales, and corporate areas.
Common Comcast Job Roles & Responsibilities
1. Customer Service Representative (Xfinity Support)
Responsibilities:
- Handle inbound calls or chats from customers regarding billing, technical issues, and general inquiries.
- Provide exceptional customer experience and resolve issues efficiently.
- Upsell Comcast/Xfinity services when appropriate.
- Document all customer interactions in the CRM system.
2. Sales Representative (Inbound/Outbound)
Responsibilities:
- Promote and sell Comcast products like cable, internet, phone, and home security services.
- Meet or exceed sales targets and performance metrics.
- Follow up with potential customers to close deals.
- Provide product education and support.
3. Installation & Service Technician
Responsibilities:
- Install, troubleshoot, and repair Comcast products (TV, internet, phone).
- Ensure all equipment is working and customers are satisfied.
- Educate customers on device usage and services.
- Maintain accurate service reports.
4. Network Engineer / Field Technician
Responsibilities:
- Monitor, maintain, and improve Comcast's network infrastructure.
- Identify and resolve connectivity issues in the field or network center.
- Collaborate with cross-functional teams on projects or outages.
- Use diagnostic tools to test and troubleshoot systems.
5. Technical Support Specialist
Responsibilities:
- Provide Level 1 or Level 2 technical support to customers or internal teams.
- Troubleshoot software, hardware, and connectivity problems.
- Escalate unresolved issues to engineering teams.
- Document support interactions for reporting and analysis.
6. Corporate Roles (HR, Finance, Marketing, etc.)
Responsibilities vary by department but may include:
- Managing employee relations, payroll, and recruitment (HR).
- Analyzing financial performance and preparing reports (Finance).
- Executing advertising and brand campaigns (Marketing).
- Supporting digital media, content production, or streaming services (NBCUniversal roles).
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Delhi, NCR
Keyskills: Typing Typing Speed English Typing
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Teleperformance
Teleperformance (TP) Teleperformance is a multinational company founded in 1978 with headquarters in France. They provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication.
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