Customer Support Executive
- Redisolve Software
- 1 - 4 years
- Chennai
- 1 month ago
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Job Description
Role & responsibilities
1. Responsible for training and process content development.
2. Providing Floor support to agents and providing other assistance as the Backup for the Team Leader
3. Report to TLs with the required report for performance management.
4. Guide individuals toward goal achievement using negotiation, teamwork/collaboration.
5. Taking regular sessions briefing mentees on critical issues affecting the process
6. Contributing to offering recommendations for process product improvement to the Manager.
Required Candidate profile
- Candidates college education is not mandatory.
- Proficiency with chat software is an added advantage.
- Should be willing to join immediately or have a noticed period of less than 15 days.
- Should be willing to work in any night rotational shift.
- Should be willing to do work from office.
- Soft Skills
- Should maintain clear and effective English communication with customers (Written).
- Needs to demonstrate patience, especially during challenging situations.
- Should be adaptable to different customer needs and scenarios.
- Should be good at reading and understanding information accurately.
- Needs to pay attention to customers' concerns and needs.
- Needs to possess excellent customer interaction skills.
- Basic PC Keyboarding skills, Basic knowledge of MS Excel, computer shortcuts.
- Needs to be friendly, empathetic, and courteous in all chats with customers
Date - 29-04-2025 to 16-05-2025 (Direct Walk in)
Contact Person - Jackson GS Jorin (Senior Associate HR) Pradeep (HR)
Contact Number - 9841980***/ 9150030***
Address - New No:37, Old No: 23-24, 4th Floor, Chamiers Towers, Chamiers Road, Teynampet, Chennai 600018, Ph: 91-44-4300 9030 | 91-44-4202 0780 , Website: www.redisolve.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Chat Support
Employement Type: Full time
Contact Details:
Company: Redisolve SoftwareLocation(s): Chennai
Keyskills: Good Typing Skills Subject Matter Expertise International Chat Process Non Voice Process International Process Chat Process
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Redisolve Software
At RediSolve, we provide comprehensive outsourced services for our clients worldwide. We connected IT, BPO, KPO, and LPO solutions allow our clients to generate increased value for their customers and successfully navigate their business challenges across industries and verticals.
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