Assistant Manager - Knowledge Services
- Mphasis
- 7 - 10 years
- Pune
- 10 months ago
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Job Description
Role Responsibilities:
Manage the Compliance Legal Services Team across Pune and Bangalore with team size of approx. 50 resources ( UM Agents) and reporting to the AVP with virtual oversight over the other Centre
Capable of independently leading managing the day-to-day operations of the above-mentioned LOB
a. Process management
b. People management
c. Client relationship
d. Internal stakeholder relationship management
e. Audits Compliance
Must have knowledge on US Financial Market and their associated Regulator Bodies.
Proactive to understand the process, doing RCA putting mitigation plans in place for issues
Play an integral role in continuous improvement of reporting processes
- Developing relationships with the business and ensuring your span adds maximum value
- Manage ad hoc project work of Client
Point of contact for the mentioned LOBs for the Clients Internal stakeholders
Manage team of diversity in terms of multiple locations, languages, culture etc.
Provide leadership guidance in building the team (UM Associates)
Flexible to work US shift timing
Qualities Required:
Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
A natural forward planner who critically assesses own performance
Mature, credible, and comfortable in dealing with senior big company executives
Reliable, tolerant, and determined.
Empathic communicator, able to see things from the other persons point of view
Well-presented and businesslike.
Sufficiently mobile and flexible.
Keen for new experience, responsibility and accountability
Able to get on with others and be a team-player
Skills required:
Hands on experience nuances of operations related to US Brokerage industry / Capital Market concepts /
Experience working in compliance department of financial brokerage firm
Having AML / KYC exposure
Excellent people management skills, Issue resolution leading by example
Excellent client facing capabilities in terms of managing escalations relationship
Excellent communication (Written Verbal English)
Networking capability
Analytical (Tactical Strategic) forward-thinking mindset
Hands on experience resource management (Billable Buffer headcount)
Flexible to travel work between locations for business reasons
Prior experience in running Process improvement, Six Sigma Projects Business value adds to the client
S election Process:
Initial screening by HR
Personal Interview by panelists
Final Round with PDH
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: MphasisLocation(s): Pune+ View Contact
Keyskills: Relationship management RCA Networking Process improvement Analytical Issue resolution Capital market Resource management Continuous improvement Process management
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