Job Description
Partnering with Key Business Stakeholders on HR Issues and recommending actions on all People related issues in the region.
Utilizes process data and metrics to identify business process challenges, recommends &
implements innovative solutions for improving operational efficiency and effectiveness that drive
the People Experience
Proactively identify and drive implementation of continuous improvement opportunities
As a part of key projects : Evaluates existing processes, quantifying, and identifying opportunities to standardize, create SLAs.
Driving Productivity in the vertical through various Performance Management/Talent
Management Initiative
Responsible for the end to end life cycle management and guiding unit HR for sourcing and
hiring strategies, performance management, compensation etc. Attendance and Time
Management: Implement and manage attendance and timekeeping systems to streamline
processes. Be custodian to UPL and employee NPS metrics for these employees
HR Policy Implementation: Ensure compliance with HR policies and procedures across the
Instamart warehouses.
Employee Engagement Activities: Drive employee engagement initiatives, including Rewards and Recognition (R&R) programs. Recommend process/policy improvements to HR/Business
Leadership in order to enable the organization to create an engaged and productive workforce.
Grievance Management: Handle employee grievances effectively, fostering a positive work
environment.
Be the first point of contact for any ethical / integrity / IR issues on ground and represent the
Instamart team to resolve the ground concerns amicably in partnership with ER Team
Administer On-roll employees performance management and learning & development in
conjunction with the L & D team.
This role includes, increasing workforce capability, improving organizational design and structure, providing change leadership, strategic staffing, talent management /succession planning and supporting day-to- day operations as well as on-going process improvement.
Provides day-to-day performance management guidance to line management (e.g., coaching,
counselling, career development, disciplinary actions).
Manage the regional HRBP team through active coaching, development and collaboration.
Vendor Management for Blue Collar Workforce: Collaborate with vendors for effective employee grievance redressals.
Key Success Metrics
Employee NPS
Employee UPL
Preferred profiles
1 to 3 yrs HRBP exp with scale workforce in comparable e-com / retail sector who manages
distributed workforce
Experience in managing contractual workforce and people management
MBA in HR would be desirable
Job Classification
Industry: Software Product
Functional Area / Department: Human Resources
Role Category: HR Operations
Role: Head - HRBP
Employement Type: Full time
Contact Details:
Company: Swiggy
Location(s): Hyderabad
Keyskills:
Business process
Career development
Performance management
Staffing
Process improvement
Succession planning
Talent management
Continuous improvement
Operations
Counselling
