We are looking for team lead @ Vibrantzz Management

Job Description

Hiring for team lead

international voice process from travel background

specifically looking for airline process

min 2 years of experience into airline process

5 days working

us shift

Role and Key Responsibilities:

• Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Regularly impart effective coaching to direct reports, ensuring consistent high-performance delivery
• Identify performance related issues, develop an action plan for improvement and implement corrective actions.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
• Stay current on internal work processes, policies and procedures. Attend required manager development training.

Key skills & knowledge:

• Associate degree in related field with two to four years of relevant experience preferred.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
• Work well under pressure and follow through on items to completion.
• Excellent oral and written communication skills
• Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables.
• Ability to mentor, coach and provide direction to team members.

• Willingness to work in a flexible schedule.

• 2+ year in experience in Travel / Aviation field mandatory

Employement Category:

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Keyskills:   travel process airline process team leading international bpo international voice process leader team