Mega Walk-in for International voice process @ 24-7 Intouch

Job Description

Greetings From Intouchcx!!   About Intouchcx:    Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the world's most innovative brands. We are hiring for International Technical Semi Voice Process Immediate Joiners are preferred ( Customer support) About the Job: We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers. As a Customer Service Associate, You Will

• Troubleshoot customers issues via Chat, remote access, and diagnostics.
• Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
• Troubleshoot network and connection issues.
• Manage customer expectations regarding estimated response times.
• Have daily interactions with customers and handle all issues from end to end via call.
• Go the extra mile to engage customers in solving issues and ensure satisfaction.
• Quickly and effectively build rapport with customers, diagnose and resolve issues
• Provide white glove service and have the ability to provide an overall excellent customer experience.

  As a Customer Service Associate , You Have

• A minimum of 6 Months of experience of Technical Support with international Clients
• A post-secondary degree in any major Institute
• Fluency in spoken English
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Excellent communication skills and high emotional intelligence
• Excellent problem solving and customer service skills
• Strong analytical & Interpersonal skills
• The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
• A flexible schedule Must be okay to work nights

  Benefits of working as a Customer Service Associate:

• An attractive compensation package with performance-based incentives
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• Transport while working on-site Medical Insurance
• PF and ESI / Health Insurance
• 2 way transportation both pick up & drop
• Incentive plans based on performance
• 5 working days with 2 week offs

  Preferred Skills/Abilities/Exposure:

• Graduate/Post Graduate/UG is Eligible
• Should possess effective and excellent communication skills (Verbal & Written)
• Willing to work in Rotational Shifts, Night Shifts & Graveyard Shifts
• 100% Work from Office

  Work Location: Hyderabad   Note - Candidates who already gave an interview in the last 60 Days are not Eligible.   Interested Candidates Can Share CV POC: Rahela hidden_mobile(WhatsApp)

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Mega Walk-in for International voice process

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Keyskills:   bpo voice bpo international voice process voice process customer service