Helpdesk / Digitization Executive @ Md India Health

Job Description

Responsibilities -

• Provide first level contact and convey resolutions to employee issues
• Provide timely resolutions to clients' issues related to health insurance policies.
• Manage client queries and concerns through phone calls, emails, or chats.
• Scrutinize the Mediclaim files.
• Utilize excellent customer service skills and exceed employees expectations
• Ensure proper recording, documentation and closure
• Preserve and grow your knowledge of help desk procedures, products and services
• Manage client queries and concerns through phone calls, emails, or chats.
• Handle customer escalations in a professional manner to maintain high levels of satisfaction.
• Maintain accurate records of all interactions with clients.
• Quality Check of contents of Deficiencies raised, through physical verification of documents & files rectification to be done.
• Maintaining TAT in solving query related claims & controlling possible escalations.

Training location -

MDIndia Health Insurance TPA Pvt. Ltd.

House No. B/F-3, 1St Floor, Campal Trade Centre, Near Kala Academy, Behind Military Hospital, Campal, Panjim - 403001, Goa.

Job/Client Address -

IPSHEM, P.O. Via Velim, Betul, South Goa 403723

Contact Details:

Contact Person- Swamini

Contact Number- 7709189*** (Interested candidates can share the updated resumes)

Email Id - ***@md****a.com

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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