Quality Analyst | Csat| Nps Audit @ Coppergate Consultants

Job Description

Quality Analyst | CSAT| NPS Audit and Give feedback on strength and developmental areas to improve performance Monitor preventative and corrective actions to ensure that quality assurance standards are achieved Coordinate with all stakeholders internal as well as external auditors for periodic audits Perform audit & Prepare audit dashboards and highlight issues for early warning signals and trends Conduct RCA and share synopsis as and when required Adhering To Company Policies, Rules And Regulations Compliances Ensuring audit compliance Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process Adhering to Work Timings, Leave Schedules Behavioral Aspects Should be self-driven and proactive Minimum 2 years of relevant experience Hands on experience with CSAT, NPS, 7 QC tools Exceptional Audit / analytical skills Night Shift 2 years 3-4LPA Mumbai

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Keyskills:   qc tools csat quality analyst nps