Assistant Manager Quality || Travel Process @ IGT Solutions

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Assistant Manager Quality || Travel Process

IGT Solutions
3 - 6 years
Noida, Gurugram
8 months ago
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Job Description

Roles and Responsibilities

Urgent requirement for the position of Assistant Manager - Quality ( Travel).

Interested candidates are requested to provide an updated resume at so*********1@ig*********s.com

9953150***

May please find the below job description for your reference:

Roles & responsibilities-

Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes
Should have time and people management skills
Quality Activities - Documentation for Transaction Monitoring
Keeping Track on Process Trends
Analyze and Report Trends in Agents/Process performance
Implement corrective action plans as and when required
Participate in quality systems improvement activities using six sigma methodologies
Recommend initiatives to improve transaction Quality through new quality tools and Motivational
Dip check compliance - Weekly basis
Calibration compliance - Weekly basis
Weekly and Monthly reports - Weekly and Monthly basis
Identify bottom Quartile and steps to improve them.
Analyze and Report Trends in Agents/Process performance
Implement corrective action plans as and when required
Participate in quality systems improvement activities using six sigma methodologies
Recommend initiatives to improve transaction Quality through new quality tools and Motivational approach

Desired Candidate Profile

Travel domain experience shall be preferred (Mandatory)
Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).
Strong supervisory skills with an eye for detail. Result Oriented.
Excellent written and verbal communication skills in English.
Organized and Methodical, Target and deadline driven.
Knowledge of all QC Tools like Pareto, Six Sigma etc.

Perks and Benefits

Work from Office
6 Days working
24*7

Job Classification

Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Manager / Supervisor
Employement Type: Full time

Contact Details:

Company: IGT Solutions
Location(s): Noida, Gurugram

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Keyskills: team management Quality Management Transactional Quality Client Management QC Tools DSAT call quality audit ACPT analysis CSAT calibration

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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IGT Solutions

Artech works with over 100 Fortune 500 clients across the USA, Canada, India, the Philippines, and Singapore.\n\nOur Brand Philosophy:\n\nWe believe intelligence is a combination of technology and human ability translated into intelligent solutions. Today, organizations need a workforce that can pro...

Assistant Manager Quality || Travel Process @ IGT Solutions

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