Quality Specialist Arabic
- Amazon
- 0 - 5 years
- Hyderabad
- 1 month ago
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Job Description
The Last Mile Analytics & Quality Team is looking for Transportation Quality Specialist who will act as first level support for Last Mile team with multiple transportation services along with other operational issues and activities related to transportation process and optimization.Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination among multiple groups, so you get to experience a breadth of impact with various teams. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done. Roles and Responsibilities: Fluency in Arabic.
Minimum CEFR B2+ / Bachelors in Language This includes, but is not limited to:
Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
Identify patterns emerging in the audits and contribute to process/program improvements
Provide timely response to stakeholders on related tasks as per SOP and SLA Systematically escalate problems to the relevant owners/ teams according to process
Maintain records of day to day work by updating trackers or workflow tools
Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
Understand performance metrics for driving business goals
Work in a collaborative environment and contribute to the growth of the respective team/program
Develop a global perspective and understand the nuances of various geographies that Amazon operates in. Shifts: Rotational (it is a 247 shift environment and shifts are rotational changes based on business requirement)
Weekly Off: Rotational two consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)))
Work from Office Role Roles and Responsibilities: Fluency in Arabic .
Minimum CEFR B2+ / Bachelors in Language This includes, but is not limited to:
Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
Identify patterns emerging in the audits and contribute to process/program improvements Provide timely response to stakeholders on related tasks as per SOP and SLA
Systematically escalate problems to the relevant owners/ teams according to process
Maintain records of day to day work by updating trackers or workflow tools
Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
Understand performance metrics for driving business goals
Work in a collaborative environment and contribute to the growth of the respective team/program Develop a global perspective and understand the nuances of various geographies that Amazon operates in. Roles and Responsibilities:
Fluency in Arabic.
Minimum CEFR B2+ / Bachelors in Language Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
Identify patterns emerging in the audits and contribute to process/program improvements
Provide timely response to stakeholders on related tasks as per SOP and SLA Systematically escalate problems to the relevant owners/ teams according to process
Maintain records of day to day work by updating trackers or workflow tools
Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
Understand performance metrics for driving business goals
Work in a collaborative environment and contribute to the growth of the respective team/program
Develop a global perspective and understand the nuances of various geographies that Amazon operates in. for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.
Job Classification
Industry: InternetFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality SpecialistEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad+ View Contact
Keyskills: Transcription Standard operating procedures Workflow Manual Customer experience Operations Analytics Recruitment Auditing
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