Customer Support Agent
- Alorica
- 0 - 3 years
- Bengaluru
- 8 months ago
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Job Description
Job Description:
- Provide customer support and resolve customer queries on call and chat
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidates should be flexible to work in 24*7 environments (US Shift).
Key Qualifications & Skills Required
- The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- Should be a quick learner and self-motivated.
Core Competencies
- Pleasant, professional, and courteous personality.
- Excellent Problem Solving and Customer Service Skills
- Ability to think creatively and should have a positive attitude.
- Strong analytical & Interpersonal skills.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: AloricaLocation(s): Bengaluru+ View Contact
Keyskills: International Voice Process Voice Process Voice Support International BPO
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₹ 50,000-3 Lacs P.A
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Alorica
Alorica: We’re a customer experience company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities.
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