Customer Contract Associate
- Orange Business
- 2 - 5 years
- Mumbai
- 8 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities:
Customer engagement and support:
- Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities
- Engages with customer to support QTO process related requests
- Works with billing and accounts receivable teams to resolve invoice quires, credit notes and customer non-payment issues. Responsible for resolving and responding to customers billing/invoice inquires
- Responsible for commercial inventory management
- Responsible for preparing and supporting customer for Service Delivery and Traking Tool (SRT) usage
- Owns customer specific instructions and guidelines (price book, process, customer labelling, BAN-usage etc.)
Bid support and non-organic growth activities:
- Supports contract renewal, repricing and project preparation activities to ensure standard QTB-model is executed.
- Aligns with account manager, engagement manager and/or bid manager(s) to decide Go/no-go with Bid proposal in these parts that related to Sales Ops
Quote to Order:
- Act as owner of the quote to order cycle, ensuring QTO-performance is in line with customer expectations. Owns customer agreements and acts on them where needed for sales operations matters.
- Is responsible for maximising profitability of the organic growth.
- proactively Escalate pending actions (quotes, orders, billing issues etc.) including KPI-management
- Participate on initiatives and projects to improve the QTO-process, aim for Operational Excellence
- Proactive document and continuously develop customer specific processes, templates and requirements
Other
- Drive Sales Operation processes / requests with various sales and non-sales departments within Orange Business Services (CS&O, Billing, Finance, etc.)
Knowledge and Abilities
- Team player that is communicative, organized, flexible and used to work in a stressful environment
- Sales driven, commercial behavior with respect for company compliancy rules
- Ability to identify problems and work to resolution as required
- Experienced working towards targets and deadlines
- Is able to build a network of people, getting things done
- Having a good understanding what influence invoice or payment issues can have on a companys cash flow
- Have a good understanding for what influence customer experience and company objectives
- Understand customer (internal and external) challenges and needs, listening skills
- Having a good understanding what influence invoice or payment issues can have on a companys cash flow
- 2 to 4 years experience as Sales or Account Associate, Sales operation or in Sales support
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Customer EngagementEmployement Type: ContractContact Details:
Company: Orange BusinessLocation(s): Mumbai
Keyskills: Sales Operation Pricing Bid Management Quote to Order Pricing Strategy PowerBi Telecom Costing Customer engagement QTO QTB Stakeholder Management
Similar positions
Orange Business
Orange Business Services is a global IT and communications services provider, with services in 220 countries. We help companies collaborate more effectively, operate more efficiently and engage better with their customers, connecting their people, sites and machines securely and reliably.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in