Program Manager
- Iron Systems
- 8 - 12 years
- Noida, Gurugram
- 26 days ago
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Job Description
Company OverviewIron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems
For more than 15 years, customers have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services
Experience Required: 8-10 years
Job Description
End-to-end Project Planning and Coordination (Activities and Resources)
Responsible for overall project processes and deliverables
Project onboarding, daily tracking of performance, proactive communication and escalation management
Drive the highest level of customer satisfaction and be a customer referenceable account
Issue identification, resolution and stake holder management
Project kick-off, weekly governance, documentation, reports and dashboards
Partnership with customers and stakeholders with a customer-focused mindset
Process and Service Improvement and Identification of new business opportunities
BGV, Compliance, training and onboarding as per customer process
Timely escalation to internal teams to take necessary actions
Timely invoicing, collection of payments, and billing data to be sent on the 1st working day of the month to the customer
Daily status reporting to SDM
Quality control, knowledge management, and Best Practices sharing
IT Operations and Service Operation
Handling Change Request in Project Management
Maintain Project documentation and course folders, SLA, PMS
Skillset
Bachelor of Technology in Computer Science or related field
Information Technology Infrastructure Library (ITIL) Certified
PMP or Prince 2 certified (good to have)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program Management
Role Category: Technology / IT
Role: Program Manager - Technology / IT
Employement Type: Full time
Contact Details:
Company: Iron SystemsLocation(s): Noida, Gurugram
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Keyskills: pmp project management escalation management resource project documentation program management tracking
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Iron Systems is an innovative, customer - focused provider of custom computing infrastructure platforms including network servers, storage, OEM/ODM appliances, IoT & embedded systems.For more than 15 years, customers have trusted us for our innovative problem solving combined with our ???Å¡???...
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