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Desktop Support Engineer/ Trainee ( freshers) @ Allied Digital

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 Desktop Support Engineer/ Trainee ( freshers)

Job Description

Designation- Desktop support Engineer/ Fresher are also Open

Experience-0 to 2 years.

Location- Mumbai , Nariman Point.

Notice Period- Immediate .

Package- 2.40 to 3.5LPA.


JD-


ESSENTIAL DUTIES AND RESPONSIBILITIES

Logging call received by Business Users from Email/Phone/Web

Hardware fault diagnosis & isolation on desktops / laptops. 1st and 2nd level of support on under warranty.

OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support.

Software Support on Office Automation, Anti-virus software, E-Mail Client

Providing REMOTE SUPPORT to the calls logged by the out-location branches

Configure / troubleshoot network connectivity of desktops / laptops

Troubleshooting related to Internet, Intranet.

Laptop/Desktop Encryption Support.

Configuring the print servers & resolving printing problems of the users

Performing any Install, Move, Add or change (IMAC) at the client level

Support for 2 factor authentication, VPN connectivity support

Basic support (L1) on RF-Guns / PPAD Management. Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.

Basic Support (L1) on Voice / Videoconferencing (VC) Management (Client Side). Escalating and Coordinating with respective vendor and/or team in case of Voice/VC equipment failure.

Co-ordinate and escalation with other support groups.

End user Support and VIP Support .


Interested Candidates can come for F2F Interview .


Interview Details-

Starting from - 29th ,30th April 2025 to 2nd May 2025

Timing - 11Am to 5PM

Address- 8th floor, Mafatlal Centre, 808, Vidhan Bhavan Marg, Nariman Point, Mumbai, Maharashtra 400021

Contact person- HR Kiran.


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Internship

Contact Details:

Company: Allied Digital
Location(s): Mumbai

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Keyskills:   Desktop Support CCNA OS Installation Outlook Configuration Desktop Troubleshooting Ticketing Tools Hardware Troubleshooting

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Allied Digital

Allied Digital Services Ltd Allied Digital is well renowned as a leading Global IT Transformation Architect, with an impeccable track record for designing, developing, deploying and delivering end-to-end IT Infrastructure services.