Noc Engineer @ Orcapod Consulting

Job Description

Location- Noida Sector 62, Ericsson office.

Knowledge Boulevard, A Block, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309

Description:

Good in communication, technical knowledge & good attitude.

Ready to work from office with rotational shifts (cab facility and extra allowance for night shift)

Electronics and Communications stream candidates preferred

Analyze the problems, implement the troubleshooting, incident reaction on the system and communicate for a better resolution to meet the business goals or objectives.

Network monitoring and troubleshooting computer and telecommunication networks and systems.

Ensuring smooth functioning of the network.

Monitor Systems, Troubleshoot Problems, Tracking Issues, Report Incidents

Job Details

Function: MS Automated Operations

Position: Consultant

Job Stage: 2

Location: Noida

Interfaces: L1 Fault Management, 2nd Level Operations, Field Operations & Maintenance, Incident Management.

Reporting Manager: CA Manager

24X7 Shift Working: Yes

2 Role Definition

Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.

3 Key Responsibilities

Service Alarm Monitoring

Alarm Management for the assigned Network Services

Ticket Management

Monitoring all events in Customer's managed infrastructure in order to secure that services and resources are operating at optimum performance and within agreed SLA and to detect and escalate exceptions

Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.

Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations

Work Order Handling

Regular follow up on the events with relevant departments working on it as per the MSTOP process

Work towards KPI & Balanced Scorecard parameters

Work towards the IPM parameters assigned by the CA Manager

End to end responsible for the incident ticket lifecycle.

Adherence to the organizational guidelines & departmental processes & procedures

4 Authority

Clearing the first level Network Alarms

Creation of Trouble Tickets

Ticket updating and routing to the relevant department for further course of action

Closure of ticket

5 Candidate Prerequisites

Qualifications: Degree within Telecommunication Engineering/Computer Science.

Industry experience: Telecom

Certifications: Certification related to Telecom/IP shall be an added advantage

Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / LTE service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks

Language skills: Proficiency in written / Spoken English

Values and behaviors: People with flexible mindset and who are willing to work in high energy dynamic environment must only apply

if interested pls contact hidden_mobile or send your cv on sh***************k@or****d.work

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Keyskills:   telecom communication skills alarm monitoring