Location- Noida Sector 62, Ericsson office.
Knowledge Boulevard, A Block, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309
Good in communication, technical knowledge & good attitude.
Ready to work from office with rotational shifts (cab facility and extra allowance for night shift)
Electronics and Communications stream candidates preferred
Analyze the problems, implement the troubleshooting, incident reaction on the system and communicate for a better resolution to meet the business goals or objectives.
Network monitoring and troubleshooting computer and telecommunication networks and systems.
Ensuring smooth functioning of the network.
Monitor Systems, Troubleshoot Problems, Tracking Issues, Report Incidents
Function: MS Automated Operations
Job Stage: 2
Interfaces: L1 Fault Management, 2nd Level Operations, Field Operations & Maintenance, Incident Management.
Reporting Manager: CA Manager
24X7 Shift Working: Yes
2 Role Definition
Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.
3 Key Responsibilities
Service Alarm Monitoring
Alarm Management for the assigned Network Services
Monitoring all events in Customer's managed infrastructure in order to secure that services and resources are operating at optimum performance and within agreed SLA and to detect and escalate exceptions
Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.
Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
Work Order Handling
Regular follow up on the events with relevant departments working on it as per the MSTOP process
Work towards KPI & Balanced Scorecard parameters
Work towards the IPM parameters assigned by the CA Manager
End to end responsible for the incident ticket lifecycle.
Adherence to the organizational guidelines & departmental processes & procedures
Clearing the first level Network Alarms
Creation of Trouble Tickets
Ticket updating and routing to the relevant department for further course of action
Closure of ticket
5 Candidate Prerequisites
Qualifications: Degree within Telecommunication Engineering/Computer Science.
Industry experience: Telecom
Certifications: Certification related to Telecom/IP shall be an added advantage
Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / LTE service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
Language skills: Proficiency in written / Spoken English
Values and behaviors: People with flexible mindset and who are willing to work in high energy dynamic environment must only apply
if interested pls contact hidden_mobile or send your cv on sh***************k@or****d.work