Manager/ Team Leader - Auto Loan - Credit @ Sutherland

Job Description

• Role & responsibilities

Service Delivery Managers in this role get to:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

Ensure success: Coordinate with the implementation team for new account roll-outs

Build the company: Seek, develop, and maintain relationships with clients; sustain and grow business partnerships by offering proactive solutions

Manage the workforce: Project and oversee staffing

Define Sutherlands reputation: Effectively deal with client complaints and issues

Preferred candidate profile

• Bachelors degree
• Experience working in a customer-centric environment is a plus.
• Experience working in finances related field is a plus
• Experience working in LOAN Origination Operations/ US Operations
• Proficiency in CRM systems
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Ability to be customer-oriented in managing communications and issues
• Persuasiveness in communicating and presenting the scope of Sutherlands products to industry prospects
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Perks and benefits

Best in the industry

Job Classification

Education

Contact Details:

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Auto Loans Mortgage Credit Underwriting verbal communication loan origination operations written communication