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SIAM Operations Support @ Zensar

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 SIAM Operations Support

Job Description

 
  1. Service Asset Manager/Configuration Manager/Configuration Analyst/Configuration administrator/Librarian
  2. CMS/Tools Administrator
The Service Asset Manager
The Service Asset Manager has the following responsibilities:
  1. Implements the service asset management policy and standards
  2. Evaluates existing asset management systems and the design, implementation and management of new/ improved systems for efficiency and effectiveness
  3. Agrees scope of the asset management processes, function, the items that are to be controlled, and the information that is to be recorded
  4. Develops asset management standards, asset management plans and procedures
  5. Ensures that the asset management methods and processes are properly approved and communicated to staff before being implemented
  6. Arranges recruitment and training of staff
  7. Manages the evaluation asset management tools
  8. Agrees assets to be uniquely identified with naming conventions; ensures that staff comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates
  9. Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions
  10. Plans population of the asset DB; manages the asset DB, central libraries and tools; ensures regular housekeeping of the asset DB
  11. Provides reports, including management reports
The Configuration Manager
The Configuration Manager has the following responsibilities:
  1. Implements the configuration management policy and standards
  2. Evaluates existing configuration management systems
  3. Agrees scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded
  4. Develops configuration management standards, configuration management plans and procedures
  5. Ensures that changes to the configuration management methods and processes are properly approved and communicated
  6. Arranges recruitment and training of staff
  7. Manages the evaluation of configuration management
  8. Manages the configuration management plan, principles and processes and their implementation
  9. A grees CIs to be uniquely identified with naming conventions
  10. Ensures that staff comply with identification standards
  11. Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions
  12. Plans population of the CMS; manages CMS, central libraries, tools, common codes and data; ensures regular housekeeping of the CMS
  13. Provides reports, including management
The Configuration Analyst
The Configuration Analyst has the following responsibilities:
  1. Proposes and agrees with the Asset and Configuration Manager CIs to be uniquely identified with naming conventions; ensures that developers and configuration system users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates
  2. Liaises with the configuration Administrator/Librarian on population of the CMS
  3. Manages asset and CMS, central libraries, common codes and data; ensures regular housekeeping of the asset and CMS
  4. Uses the CMS to facilitate impact assessment for RFCs and to ensure that implemented changes are as authorised
  5. Performs configuration audits to check that the physical IT inventory is consistent with the asset and CMS and initiates any necessary corrective action
  6. Creates and populates project libraries and CM system
  7. Maintains project status information and status accounting records and reports
The Configuration Administrator/Librarian
  1. The Configuration Administrator/Librarian is the custodian and guardian of all master copies of software, assets and documentation CIs registered with asset and configuration management. The major tasks of this role are to:
  2. Control the receipt, identification, storage, and withdrawal of all supported CIs
  3. Provide information on the status of CIs
  4. Number, record, store and distribute asset and configuration management issues
The CMS/Tools Administrator
The CMS/Tools Administrator has the following responsibilities:
  1. Evaluates asset and configuration management tools and recommends those that best meet the organisation s budget, resource, timescale and technical requirements; directly or indirectly customises proprietary tools to produce effective asset and configuration management environments in terms of databases and software libraries, workflows and report generation
  2. Monitors the performance and capacity of existing asset and configuration management systems and recommends improvement opportunities and undertakes standard housekeeping and fine tuning under change control
  3. Provides technical administration and support for the CMS, central libraries, tools common codes and data; undertakes regular technical housekeeping of the asset and CMS
  4. Ensures the integrity and operational performance of the CM systems
  5. Defines and controls the service configuration baselines in terms of core and support services, applications, information, service, technical, infrastructure ensuring that they meet the requirements established in the service design
  1. Reviews changes in the service configuration for compliance with standards, contractual and internal requirement s

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time

Contact Details:

Company: Zensar
Location(s): Kolkata

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Keyskills:   Housekeeping Change management Management systems Configuration management Problem management Asset management Operations Monitoring Recruitment Logistics

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Zensar

Zensar Technologies Limited Zensar Technologies is among the top 25 software and BPO services providers in India. It is an RPG Group company. Headquartered in India, Zensar Technologies has marketing presence in US, Europe and Asia Pacific regions. The company has operations and a customer bas...