GNOC Engineer - Remote Desktop/Network Support
- Black Box Network
- 1 to 5 Yrs
- Mumbai
- 4 years ago
- Email to a friend
- Report this job
Job Description
Dear Candiadte,
Greetings!
Profile: Response Center Analyst (Remote Desktop/Network Support Engineer) - GNOC Engineer
Experience : 1 to 5 Years as Remote Support Engineer in Global NOC setup environment
Education : EXTC/Electronics/Computer Science/Information Technology Degree /Diploma Engineer
Professional IT certification course CCNA, MCSE etc preferred.
Job Description (Indicative):
- Following agreed procedures, identifies, registers and categorizes incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken.
- Basic administration of user accounts and groups
- Take ownership of incident tickets, working and tracking issues to resolution
- Occasionally act as a liaison between Partners/Clients and NOC team in India
- Provide support to US clientele over Chat/Email/Calls.
- Remote troubleshooting & Monitoring and respond to network incidents, Alarms (proactive or re-active).
- Preparing reports, documentation related operations, monitoring & network utilities.
- Monitor Tier 1 technical service work activities & outcomes and proactively identify and remove barriers to meeting client expectations.
- Escalate issues as appropriate using established processes and methodologies.
- Periodic service review and monitoring of defined SLAs and follow up on outstanding incidents
- Diagnose and troubleshoot technical issues, including technical setup and network configuration
- Ensuring incident ticket requests are closed on time and with high client satisfaction
- Follow SOP to locate customer and open ticket with group assignment in ServiceNow
- Provide investigation diagnosis resolution and recovery for hardware software problems, when unable to resolve escalate to second or third level in accordance with escalation processes.
Requirement/Key Competencies:
- This profile involves connecting remotely to resolve desktop/network issues.
- Willingness to work in a 24 X 7 environment is a mandate
- Understanding about ITIL process. Focus on standard operating Process
- Preferably prior experience of training groups of agents or mentoring on technical issues
- Monitor network alerts, raise tickets with excellent communication skills
- Performs daily / weekly / monthly ticket audits
- Assists the Team Leader in developing and implementing SLA performance improvement / enhancement plans
- Ability to demonstrate initiative and assertiveness, the ability to plan and execute work in an efficient manner, and the ability to work well under stress and time pressures.
- Strong interpersonal and communications skills, both verbal and written.
- Must Have Skills :ServiceNow Platform
- Good To Have Skills :ServiceNow IT Service Management
What We Offer You
IF YOU'VE GOT THE ATTITUDE WE SEEK,
WEVE GOT THE OPENING YOU NEED!
Black Box lets you draw upon its superlative treasure of experience and expertise to add to yours. So, if you are willing to start or continue your career in a company that embraces diversity, invests in its employees & creates relationship beyond the contract, Black Box is the place for YOU!
How To Apply
Don't wait any longer. Create a profile and send across your CV stating your current job responsibilities, the reason for a job change, along with your Current CTC, Expected CTC & Notice Period to Ji***********o@bl*****x.com
Get to know us
Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members.
We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!
COME JOIN US.
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: GNOC Engineer - Remote Desktop/Network Support
Contact Details:
Company: Black Box NetworkLocation(s): Mumbai
Similar positions
Black Box Network
Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members.We understand attracting great talent requires g...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
