Role & responsibilities
- Client Experience - Leading the servicing cluster and ensuring a WOW
client service experience
- Revenue - Owning the P&L for the entire cluster, and looking for
newer opportunities to drive revenue maximization and higher upsells
- Team - Build and drive highly motivated teams
- Feedbacks - In-depth client interaction and process insights gathering
to share process and product feedbacks with internal stakeholders
- Solutions - Data and feedback-based insights driven approach to
design and implement innovative servicing solutions
Preferred candidate profile
- Excellent Team-handling skills
- Quick and Impactful decision-making abilities
- Effective communication and motivation skills
- Able to multi-task wel
Eligibility -
- MBA or any equivalent degree
- Preference for candidates from Top tier colleges like IIMs, MDI, IIFT, FMS, NMIMS, S P Jain, IMT
- Minimum 4-8 years of work experience in team handling roles, preferably in client servicing and
product selling
Keyskills: Team Management Retention Upsell Cross Selling Client Retention Client Servicing Renewals sale planning Churn Management Revenue Generation
Kezan Consulting- A unit of Kezan India Private LimitedLucknow | Noida : 0522 4339679 : www.kezanconsulting.comhttps://www.linkedin.com/company/kezanconsulting/