Customer Service Executive
- IGT Solutions
- 0 - 3 years
- Noida, Gurugram
- 8 months ago
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Job Description
Role & responsibilities :
Deliver exemplary customer service via phone calls / email / social media. As part of the Contact Center team, manage phone calls /email / social media customers requests and handle queries about new reservations, changes to existing bookings and other services.
Preferred candidate profile :
- Graduate Fresher & Experienced / Undergraduate Experienced (minimum 6 months).
- Good & fluent with multichannel communication in English.
- Can sympathize & empathize with customers.
- BPO/BPM Experience is preferred.
- Problem solving, Active Listening.
- Positive attitude towards work.
- Flexible with shifts
Perks and benefits :
Deliver exemplary customer service via phone calls / email / social media. As part of the Contact Center team, manage phone calls /email / social media customers requests and handle queries about new reservations, changes to existing bookings and other services.
About Us :
IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.
Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGTs global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: FreshersContact Details:
Company: IGT Solutions. Location(s): Noida, Gurugram
Keyskills: Good Communication In English Typing Speed Fluent English Bpo Customer Service
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