Product Support Representative II @ Fidelity National

Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Application Support - SQL :: 1 to 3 years :: Pune (Aundh)

Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS Balance Sheet Manager (formerly Ambit BancWare and Ambit Focus) is a comprehensive balance sheet management solution that offers banks the tools they need to address growing market and regulatory pressure.

Amid fluctuating interest rates and the growing complexity of regulatory requirements, Balance Sheet Manager provides comprehensive analytical support as well as flexibility for planning and reporting.

What you will be doing

• Provide level 1 and level 2 Application Product Support for FIS financial applications.
• Candidate needs to have or develop an understanding of the functionality of the software and the underlying business to be able to handle customer issues efficiently.
• Ensure timely resolution or escalation within SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress and handling customer with a professional attitude.
• Implement and support production change requests.
• Liaise with internal teams to get the fix for critical issues in timely manner.
• Provide level 1 and level 2 Support via email/telephonic/Ticketing tool. Mailbox management, Ticket logging, Assignment, Update and validation.
• Follow ITIL and SDLC process knowledge and should be able to manage incident call, problem ticket etc.
• Ensure the nature and extent of the client needs and product requirements, are understood by all stakeholders

What you bring:

Knowledge / Experience

• 1 to 3 years of strong Capital Markets, Financial Instruments (ex. Derivatives, Swaps, Bonds, Equity etc), Services Industry domain experience, preferably in Trading and Risk Management.
• Basic knowledge in SQL (delete, truncate, compare, join, Analysis Services etc).
• Basic Excel knowledge (vlookup, hlookup, sum etc).
• Excellent Communications and analytical skills. Ability to build functional knowledge in the assigned financial systems and understand how they integrate with other applications or areas within the organization.
• Ability to think logically under Pressure.
• Good organizational skills and Multi-Tasking Ability.

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Product Support Representative II

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Keyskills:   fixed income derivatives balance sheet interest rates online privacy product support capital markets customer support analysis services financial systems development tools financial services career development behavioral training spectrum management product requirements personal development financial instruments regulatory requirements quantitative management sql