Customer Support @ Iza Medi Technologies

Job Description

Customer Care Executive

I, Role (CCE)
Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers needs to achieve satisfaction

II, Skills (CCE)
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Should be Proficient in English, Hindi and Telugu.
Qualification - +2/Graduates.

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Keyskills:   customer support customer service customer care