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Senior Program Manager - eCommerce @ Ks Global Consultancy

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 Senior Program Manager - eCommerce

Job Description

Key responsibilities include:
- Work with product management teams to understand program requirements and jointly develop a solution which solves a larger business problem
- Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem, achieve buy-in from a broad spectrum of stakeholders and actively report progress on the goals
- Continuously perform data based analysis to identify issues and report key insights, subsequently building data backed business cases
- Use industry proven tools such as lean/six sigma to drive operational efficiencies and quality improvement in the operations team under your purview
- Develop and maintain key relationships with internal stakeholders locally and around the world
- Set the vision, direction, and culture of the business operations associate team by managing individual and team performance, expectations and goals - will be expected to provide career based development plans and perform appraisals
Basic qualifications
- Bachelor's degree, preferably in Computer Sciences/IT or related fields with a minimum of 8 years of work experience and a minimum of 5 year of people management experience.
- Experience and strong interest in Operations, proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination.
- Strong critical and analytical thinking; ability to solve complex and ambiguous problems, and perform cost benefit trade-offs.
- Must have working knowledge in SQL and ability to work with large data sets (should have written their own queries) - working knowledge of other data processing tools (SAS, SPSS, R etc.) a plus.
- Excellent communication, presentation and persuasion skills; demonstrated success in achieving buy-in for an innovative, bold and strategic vision - Willingness to roll up the sleeves and do what is necessary to meet team goals.
- Strong bias for action; ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
- Self-driven, ability to work independently to develop and execute strategies with minimal supervision
Preferred qualifications
- Consulting experience or MBA from a top-ranking institute.
- Familiarity with Lean, Kaizen, Six Sigma concepts desired and certification is a plus.
- Experience in e-commerce environment; related experience in customer protection/trust/safety will be an added plus.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Employement Category:

Employement Type: Full time
Industry: Management Consulting / Strategy
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Senior Program Manager - eCommerce

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Keyskills:   agile program management budgeting six sigma root cause data processing team performance strategic vision people management product management

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Ks Global Consultancy

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