Walk-in-interview || Mis Associate/ Rta || Gurgaon
- IGT Solutions
- 2 - 6 years
- Noida, Gurugram
- 28 days ago
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Job Description
Job Title: MIS Associate
Department: Operations / Reporting
Location: Gurgaon, Work from office
Job Type: Full-Time
Reports To: MIS Manager / Operations Manager
Job Summary:
The MIS (Management Information System) Associate is responsible for compiling, analyzing, and presenting operational and performance data to support business decisions in a BPO environment. This role plays a critical part in ensuring data accuracy, report generation, and performance monitoring for internal teams and clients.
Key Responsibilities:
- Generate and distribute daily, weekly, and monthly reports related to operations, productivity, and KPIs.
- Maintain and update dashboards to reflect real-time performance metrics.
- Analyze data to identify trends, anomalies, and improvement opportunities.
- Coordinate with team leads, managers, and clients to understand reporting needs.
- Automate recurring reports and optimize reporting processes using Excel, SQL, Power BI, or other tools.
- Ensure accuracy, consistency, and confidentiality of all reports and data.
- Perform data validation and clean-up as needed.
- Assist in preparing presentations and data summaries for review meetings.
- Support ad hoc data requests and operational analysis.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Statistics, Business Administration, or a related field.
- 13 years of experience in an MIS or reporting role, preferably in a BPO or call center environment.
- Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, Macros).
- Experience with SQL and data visualization tools like Power BI or Tableau is an advantage.
- Good analytical and problem-solving skills.
- Attention to detail and high level of accuracy in data handling.
- Strong communication skills to liaise with cross-functional teams.
Preferred Qualifications:
- Experience with CRM, WFM (Workforce Management), or dialer systems.
- Familiarity with SLA, AHT, FCR, CSAT, and other BPO metrics.
- Exposure to automation tools such as VBA, Power Automate, or RPA.
Work Schedule:
- 24*7 Rotational Shift, Rotational week offs
- Work from office
Contact Person:
sonam singh
9953150***
interested candidate share resume at so*********1@ig*********s.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Data Science & Analytics
Role Category: Data Science & Analytics - Other
Role: Data Science & Analytics - Other
Employement Type: Walk-ins
Contact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram
Keyskills: Workforce Management MIS Scheduling Advanced Excel Reporting Vba Excel Communication Skills Written Communication vba Forecasting RTA WFM
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