Product Manager II - Customer Obsession @ Uber

• As a Product Manager for Customer Obsession, you will be part of the team that s responsible for delivering exceptional customer experiences across mobile and web for Riders, Drivers, Eaters, and Businesses using Uber
• You will be using best of breed technologies, and latest machine learning, data science techniques, and design thinking to accomplish this at a scale that has never been done before in the industry

What the Candidate Will Need / Bonus Points

• Lead product strategy and development of automated support solutions that improve the end to end experience of our customers and driver partners
• Collaborate with design team and guide their investments for research, prototyping, experimentation, and overall design thinking
• Be incredibly truth-seeking. Collect whatever data is necessary to inform product direction, whether in the form of competitive intel, rider behavior or other business metrics. Solicit and welcome critical feedback.
• Drive innovation, definition, deliverables planning (roadmap) and design of entirely new Uber products and product features to deliver against team and company goals. Requires challenging all members of cross-functional team (engineering, design, etc.) to think boldly and creatively and then to funnel that energy into concrete products and execution plans.
• Make tradeoff decisions based on technical and business insights and experimentation
• Monitor and measure launched products and feed insights back into product development process to drive growth
• Clearly communicate product plans, benefits and results, as appropriate, to a spectrum of audiences, from internal stakeholders to Uber executives, employees to riders.

Basic Qualifications

• This role demands real passion for the customer, great technical depth, principled thinking, well-honed product judgment, a stubborn refusal to settle, bold innovation, a high design bar and a mentality of starting with the customer first and working backwards
• A computer science undergraduate degree or other engineering degree equivalent.
• At least 2-3 years experience delivering highly successful and innovative product experiences or platforms with your signature all over them.
• Design thinking and customer-centric approach to building, experimenting, and iterating products
• Data-driven decision-making ability.
• A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.
• High standards across the board - from your own contributions to the people you work with to the products you work on.
• Grittiness: You dont hesitate to take initiative and address something hands-on, you persevere when others give up.
• Passion for Ubers mission and the companys hybrid technology/operations nature.
• A deep desire to grow and learn.

Requirements

• Experience with support or CRM platforms
• Experience with conversational AI
• MBA or equivalent degree