Immediate Hiring For International Non Voice || Gaming Process||
- IntouchCX
- 1 - 5 years
- Bengaluru
- 9 months ago
- Email to a friend
- Report this job
Job Description
We at Intouch CX are hiring for an international non-voice process. Interested candidates can contact HR Saranya at 9620689*** or email sa************n@in******x.com.
The role of the Customer Service Associate (CSA) - Non-Voice, will be
responsible for:
Providing support and resolve technical issues via email and other
electronic communications
Building credibility and trust with the customer by empathizing with
their problem in words
Proactively understanding their needs and responding promptly to
resolve their issue
Applying advanced troubleshooting techniques to provide unique
solutions to the customers individual needs
Leveraging their experience to provide feedback to the team on how
to improve client services
Driving customer communication during critical events
Critical Skills
Above average verbal and written communication skills - ability to
speak accurately, using proper grammar, and good enunciation
Ability to listen attentively and to use information provided by clients to
tailor responses and actions to meet the clients specific needs
Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow-up multiple tasks/details with accuracy
and timeliness
Ability to operate a personal computer
Ability to adhere to all organizational policies and procedures
Ability to work a variety of shifts including days, afternoons, evenings,
weekends and holidays
Ability to perform basic mathematical functions
Ability to effectively interact with employees at all levels of the
organization and work with a variety of people from diverse
backgrounds
Educational/Work
Experience and
Requirements
Must successfully pass a background check
High school diploma or equivalent required
Must have at least six months customer service experience or
equivalent
Experience in the gaming/tech support industry is a plus
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Email Support Customer Support International Non Voice Chat Support International Process
Similar positions
IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in