Account Manager / Client Service Representative
- Busitants
- 4 - 8 years
- Bengaluru
- 2 months ago
- Email to a friend
- Report this job
Job Description
Job Description
We are seeking a dynamic and highly skilled Account Manager / Client Service Representative to join our Postproduction team specializing in Marketing AV Finishing and Localization. The ideal candidate must have a strong understanding of digital media and post-production workflows, exceptional communication skills, and proven experience managing client and stakeholder relationships in a high-pressure, quality driven environment.
Key Responsibilities
Serve as the primary point of contact for clients and stakeholders, ensuring satisfaction and aligning deliverables with expectations.
Manage and coordinate daily production activities for AV Finishing and Localization projects, including:
Resource booking and work order scheduling
Digital asset management activities, including I/O tasks
Coordination of editorial, subtitling, audio, and graphics post workflows
Schedule and attend meetings with clients/stakeholders, global production teams, and management.
- Prepare daily, weekly, and monthly reports such as:
Project Reports
Production & Utilization Reports
MIS Reports, etc.
Use Microsoft Office tools and project management platforms like Smartsheet, Teamwork, Google Sheets; familiarity with Shotgun or Xytech is a plus.
- Ensure clear, proactive, and professional communication across all involved teams.
- Work closely with teams including Editorial, Audio, Graphics/VFX, Subtitling, Colour, I/O, and TechOps to ensure effective information flow and project execution.
- Perform light QC, troubleshooting, or R&D tasks using tools such as Adobe Premiere, After Effects, Media Encoder, Photoshop, Illustrator, DaVinci Resolve, Autodesk Flame, Ooona, Subtitle Edit, WinCAPS, Avid, Final Cut Pro, etc.
- Apply working knowledge of encoding, transcoding, and distribution workflows.
- Stay current with evolving industry standards and contribute to workflow improvements.
- Be proactive in learning and adapting to new tools and technologies.
Key Requirements
Exceptional communication skills are non-negotiable: Must demonstrate strong written and verbal professionalism.
- Proven experience in client servicing, account management, or coordination within the content localization or post-production domains.
- Strong familiarity with digital media workflows including Editorial, Subtitling, Motion Graphics, and Audio Mixing at a high level.
Experience with media asset management, handling a variety of industry standard digital asset types.
Deep understanding of digital post-production pipelines and content finishing for global delivery.
- Intermediate to advanced proficiency with Microsoft Office, Smartsheet, and familiarity with tools like Shotgun or Xytech.
Ability to work flexible shifts and across global time zones. Self-starter who can work independently and take initiative.
- Must be ready to relocate to Bangalore, India.
- Experience: Minimum of 4+ years of proven work experience in the digital media & post-production industries, with an overall professional experience of at least 6 years.
Immediate Requirement
We are looking for candidates who meet the above criteria, are passionate about the post-production industry, and can join us immediately.
Note
This job description is not exhaustive and may be modified to meet the evolving needs of the organization.
Job Classification
Industry: Film / Music / EntertainmentFunctional Area / Department: Media Production & Entertainment
Role Category: Media Production & Entertainment - Other
Role: Media Production & Entertainment - Other
Employement Type: Full time
Contact Details:
Company: ConfidentialLocation(s): Bengaluru
Keyskills: Post Production Localization
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in