Manager Quality & Training
- Adecco India
- 10 - 20 years
- Bengaluru
- 9 months ago
- Email to a friend
- Report this job
Job Description
Position : Manager- Quality & Training
Salary : Negotiable
Experience : Minimum 5+ years experience in the relevant industry
Location : Bangalore (HSR Layout)
Shift : General Shift
Job Type : Work from Office
Industry : Fintech
Role Description
- Define a framework for measuring the performance of Quality/Training teams.
- Design, implement and monitor the Quality Assurance formats and standards.
- Design, approve, and evaluate all training programs, and training materials.
- Plan and execute strategy for the function to achieve organizational goals.
- Responsible for delivering training in person, virtual or in e-learning mode for manager levels
- Accountable for creating all process & product SOPs including the Quality/training materials.
- To design effective engaging training programs to cater to the business requirements.
- Reviewing, updating and version controlling on SOP.
- Work closely with the operations functions to achieve organizational goals.
- Compiles, analyzes and reports volumes and productivity to the management.
- Contribute to continuous improvement activity within your team.
- Responsible for team member development, talent management and succession planning.
- Sets team performance standards using key metrics and monitors the team's overall performance against goals set.
- Monitors and assesses daily workflow and work distribution, reprioritizes as needed.
- Attributes we are looking for
- Effective communication, Interpersonal skills, confident speaking skills and lead a diverse group of people.
- Knowledge and understanding on Quality/Training experience metrics
- Must be able to effectively communicate and deal with stakeholders.
- Must demonstrate the ability to work independently & drive business objectives in a rapidly changing environment.
- Comfortable with multitask, prioritization and time management.
- Must have strong customer service aptitude with the ability to resolve problems and escalated issues.
Qualifications/Eligibility:
- A minimum of five years financial services or loan operations and 2 years team handling experience in Quality/Training is required.
- Previous management/leadership experience in a Quality/Training setting.
- Strong analytical, problem solving and judgment skills.
- Loan operations experience preferred with knowledge of industry and regulatory requirements.
- Experience with Quality/Training related CRM/Tools.
- Excellent knowledge of basic computer tools (e.g. Excel, Powerpoints etc)
If you are interested kindly share me your CV to us********r@ad***o.com & below details
1) Present CTC (Fixed + VP) -
2) Expected CTC -
3) No. of years experience -
4) Notice Period -
5) Offer-in hand -
6) Reason of Change -
7) Present Location
Job Classification
Industry: FinTech / PaymentsFunctional Area:
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required, Any Doctorate
Contact Details:
Company: decco GroupLocation(s): Bengaluru
Keyskills: Training Need Analysis team handling training delivery Training Management communication skills talent management training programs controlling on SOP
Similar positions
Adecco India
About AdeccoAdecco Group - Annual Report 2010 - Key figures*One of the Fortune 500 Companies, current Rank being 391. [CNN]*In India 1, 00,000 Consultants, & has 80 offices.*Overall World 7, 00,000 Employees.*Covers 75 countries & 5 continents around the world with more than 5,500 offices.*Huge netw...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
