Team Leader Operations/ International Voice @ A V Immigration

Job Description

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA's. You will be working as a part of IT Help desk team assisting in application related technical issues.
• You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
• The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.

The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.

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Keyskills:   team handling team building people management