Urgent opening for Team Leader
- A V Immigration
- 1 to 4 Yrs
- Bengaluru
- 9 months ago
- Email to a friend
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Job Description
Job description: Team Leader
- Manage post-sales experience and service of premium members of the company.
- Mentor and develop the team.
- Effectively manage shift operations.
- Handling Escalation calls of Customers.
- Track Customer Satisfaction & ensure closure of complaints.
- Strong Rapport building skills with Team & stakeholders, manage attrition in the team.
- Evolve more effective work process for improving customer interactions.
- Constantly monitor & review performance metrics for achievement of objective.
- To effectively manage Contact Centre operations for constant performance achievements.
- Identify relevant training needs of agents & ensure effective implementation.
- Interface with IT/HR/ Training/Quality in order to improve the teams Performance.
Graduation or Post Graduate in any stream
Excellent Communications skills English
Kindly carry your updated resume while going for interview.
Interested candidates, kindly Contact:
HR: Priyanshi Todwal
Contact No: hidden_mobile
Email: hidden_email
Employement Category:
Employement Type: Full timeIndustry: Travel / Tourism
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Urgent opening for Team Leader
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Keyskills: team leadership team leading team leader
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