Manage all day-to-day activities (administrative and functional) conducted at the Visa Application Centre which involve:
Conduct regular Audits for all processes & implement all new process rollouts or changes
Identify incorrect or incomplete information by regular quality checks thereby ensuring the accuracy of the visa application
Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits
Maintain & improve the level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost-effectiveness. Ensure that the Teams are aligned & contribute towards the achievement of parameters enlisted in the Team Objective Tracker
Role & responsibilities
Preferred candidate profile
Education: Minimum: Graduate or global equivalent degree
Additional: Post Graduate or global equivalent
Experience: 5 -7 years experience preferably in Travel and Tourism or Service industry
Knowledge & Key Skills:
Perks and benefits
Keyskills: Operations Management Travel Customer Service Report Generation service industry Excel Powerpoint Sales Operations Report Preparation hospitality Operations ms office
VFS Global is the world€™s largest outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its client governments. With 908 Visa Application Centres (VACs...