Service Advisor @ GoldenJobs Placement

Job Description

Job Title: Service Advisor (Automobile)

Location: [mumbai]
Department: Service
Reporting To: Service Manager / Workshop Manager
Employment Type: Full-time

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Key Responsibilities:

• Greet customers and understand their vehicle service needs through effective communication.

• Create and maintain repair orders in the system.

• Provide accurate cost and time estimates for recommended services and repairs.

• Explain technical information to customers in a clear and simple manner.

• Coordinate with technicians to determine the status of vehicle repairs.

• Keep customers informed throughout the service process.

• Ensure all work is completed within the promised timeline.

• Upsell additional services and preventive maintenance where appropriate.

• Handle customer complaints and resolve issues professionally.

• Follow up with customers post-service to ensure satisfaction.

• Maintain records of customer interactions and transactions.

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Requirements:

• High school diploma or equivalent; degree or diploma in Automotive Technology or related field preferred.

• Knowledge of vehicle mechanical systems is a plus.

• Excellent communication and interpersonal skills

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Keyskills:   workshop automobile service service advisor