Recruitment Associate @ Hinduja Global

Job Description

Job description:

We are looking for a Recruitment associate to join our Talent Acquisition team and help candidates complete their application, perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging.

 Responsibilities:

• Make outbound calls to the candidate and motivate them to complete job application.
• Schedule/reschedule first day of work for the employees and sharing necessary information.
• Review application form and make sure all the details are filled appropriately.
• Handle inbound calls and resolve candidates queries.
• Respond to candidates queries over email/text.
• Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
• Provide excellent experience to the candidates.
• Maintaining a quality score of 90% and above throughout.
• Escalate issues and seek advice when faced with complex issues/problems
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirement
• Participate in Team building activities
• Ensure and maintain the security and confidentiality of client data
• Ensure Customer Satisfaction 

Requirements:

• Proven work experience in an international contact center environment (preferably USA) in making/receiving calls.
• Experience working and delivering under strict timeline.
• Should have neutral accent
• Excellent communication skills (verbal and written).
• An ability to handle sensitive and confidential information.
• Agile and flexible with work schedule.
• Experience working and navigation on multiple systems/tools.
• Logical and analytical thought process.
• Willing to work in any US shift (EST/CST/MST/PST).
• Willing to work in rotational shifts and rotations week off  as and when required 

Employement Category:

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Keyskills:   international bpo us shift international voice process