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Technical Writer - NSP @ Infinera

Home > Content Management (Print / Online / Electronic)

 Technical Writer - NSP

Job Description

We are looking for an experienced Technical Writer to join our NSP Documentation Team in Bangalore. In this role, you will create clear, user-focused technical content including user guides, developer documentation, in-product help, and video scripts to support our innovative network management solutions. You ll work closely with global R&D teams in an Agile environment, manage multiple projects, and contribute to high-quality product documentation that enhances the user experience.
You Have:
  • Minimum 10 years of experience in technical writing with a strong command of topic-based authoring.
  • Excellent written and verbal communication skills with the ability to convey complex concepts clearly.
  • Proficiency in XML authoring tools and Markdown.
  • Hands-on experience with Git for version control. Familiarity with Agile development processes and collaboration within scrum teams.
  • Strong research and analytical skills to gather and validate technical information.
  • Experience using Jira and Confluence for project and content management.
It would be nice if you also had:
  • Experience in the telecommunications or network management domain.
  • Ability to write video scripts and develop interactive in-product help. Working knowledge of Python or JavaScript.
  • Develop accurate, topic-based documentation including user guides, developer guides, installation manuals, and troubleshooting guides.
  • Collaborate with R&D, QA, and PLM teams in an Agile environment to align content with product development.
  • Research and analyze complex network management features to gather source information.
  • Create interactive in-product help and write scripts for instructional videos.
  • Revise and maintain documentation to reflect feature updates and customer feedback.
  • Ensure content quality, consistency, and compliance with company documentation standards.
  • Use XML authoring tools, Markdown, and version control systems like Git.
  • Manage documentation tasks using Jira and collaborate via Confluence.
  • Adapt quickly to shifting priorities and contribute creative solutions in a fast-paced environment.

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Content, Editorial & Journalism
Role Category: Content Management (Print / Online / Electronic)
Role: Technical Content Developer
Employement Type: Full time

Contact Details:

Company: Infinera
Location(s): Kolkata

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Keyskills:   PLM Content management Technical writing XML Javascript Agile Scrum Troubleshooting JIRA Python

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Infinera

Infinera India Pvt Ltd