Technical Writer
- Razorpay
- 0 - 3 years
- Bengaluru
- 18 days ago
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Job Description
- Design, write, and update a wide range of technical documentation, including technical specifications, SDK guides, integration guides, internal engineering runbooks, architectural overviews of systems, API documentation, release notes, and FAQs.
- Work with engineering teams to understand the prod ucts/ tools/ platforms, gather information regarding architecture, workflows, and data flow and deliver top-notch technical documents with example code snippets & videos.
- Translate complex technical concepts into clear, concise and accurate documents for internal teams. Identify gaps in existing documentation and proactively work to fill them.
- Maintain a consistent writing style, tone, and brand voice across all documentation, adhering to established style guides.
- Implement and manage documentation version control and content lifecycles in a CI/CD environment. Ensure documentation is consistent, searchable, and aligned with internal knowledge-sharing standards.
- Provide expert feedback to engineers on clarity, usability, and discoverability of technical interfaces, and API designs, from a documentation and user experience perspective.
- Work with SMEs to co-author/contribute to technical blogs.
- Stay current with platform changes and updates, ensuring documentation evolves alongside the technology.
- Lead the adoption of advanced AI technologies within the technical documentation function by exploring and implementing AI tools and practices to improve documentation efficiency and quality.
- Collaborate closely with platform, tooling and UX teams to improve search algorithms, filtering capabilities, and overall user experience within documentation portals, exploring AI for semantic search.
- Optimize content for internal search and knowledge base platforms, ensuring highly relevant information is easily discoverable for both internal teams and external partners using AI.
- Develop and manage a comprehensive taxonomy and tagging system for documentation, ensuring consistency across all content, including nuanced AI/ML terminology.
- Implement a system for tracking documentation accuracy, recency, and compliance, leveraging automated checks, dashboards, and audit trails where feasible.
Required:
- Bachelor s degree in Computer Science, Engineering, or a related technical field.
- Proven experience as a strong technical writer in a software or platform engineering environment.
- Exceptional written and verbal communication skills, with a keen eye for detail, accuracy, and a passion for simplifying complex technical concepts.
- Strong analytical skills and the ability to gather information from diverse and highly technical sources.
- Strong understanding of system architecture, APIs, and data flow concepts.
- Ability to work independently and manage multiple projects simultaneously.
- Certifications in Cloud Platforms, or Technical Communication.
Preferred:
- Hands-on experience with tools like Markdown, Confluence, Git, or other documentation platforms.
- Experience with platform or infrastructure-level documentation.
- Familiarity with software development life cycles and DevOps practices.
- Attitude and enthusiasm to experiment with AI and emerging technologies, to bring the latest & greatest in the field of technical writing.
- Experience generating technical documents, presentations, videos etc using AI-assisted writing or content generation tools is a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Content, Editorial & Journalism
Role Category: Content Management (Print / Online / Electronic)
Role: Technical Content Developer
Employement Type: Full time
Contact Details:
Company: RazorpayLocation(s): Bengaluru
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Keyskills: System architecture Loans Version control GIT Technical writing SDK Financial services Auditing Technical documentation
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Power your finance, grow your business.Razorpay is Indias first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minima...
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