Production System & Network Engineer I
- Flipkart
- 2 - 5 years
- Bengaluru
- 10 months ago
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Job Description
Responsibilities & Requirements:
- Monitor all the configured components on the network dashboard.
- Rapidly responding to all alerts, restoring or escalating Incident/Outage (SEV0, SEV1) issues as per established SLAs
- Facilitate technical/crisis management conference calls during Major ILL/NLD Link outages with concerned ISPs and Internal stakeholders.
- Tracking and following up on major incidents/Outages for restoration of the ILL/NLD links and RFO for the related issue.
- Reporting/Escalating Link issues through monitoring systems or Triggered Alerts and ISPs Helpdesk Portal
- Participate in planned activities of DCs.
- Assist DevOps and Infrastructure Engineering teams in break fixes.
- Observe and report traffic and alert patterns.
- Identify the scope of automating manual work.
- Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in a timely and consistent manner.
- Track all planned and unplanned Systems & Applications outages through trouble ticketing systems and reporting tools.
- Participate in change management and post-mortem process to ensure operational consistency and service improvement.
Qualifications:
- One plus years with NOC Operational Support on Basic Data Centre Environment
- Working Knowledge and experience with Operations Support and Escalations, Change Management, Cisco, Juniper, Basic Networking Skills, and Enterprise monitoring tools.
- Working knowledge in Linux and UNIX administration.
- Working knowledge of scripting language - bash or Python or Perl or PHP
- Knowledge on database
- Ability to multi-task and work during production crisis situations
- Good Analytical and problem-solving skills
- Good verbal and written communication.
- Excellent multitasking skills and communication skills - both verbal and written.
Job Classification
Industry: Internet (E-Commerce)Functional Area:
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: FlipkartLocation(s): Bengaluru
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Keyskills: NOC Operational Support Change Management Juniper Networking UNIX administration Perl DevOps Linux Operations Support Cisco PHP crisis management Python
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