Hiring | Operation Manager/ Deputy Operation @ Leading

Job Description

Experience :10-14 Years

Position: Operations Manager/ Deputy Operations Manager (Legal Back Office )

You will be responsible for

• Performance feedback session to be provided to agents.
• Primary focus on CPM/SLA.
• One to one relation building.
• Analyze various reports including process dashboards & team performance reports.
• Motivating associates through effective management, career development & implementation

of reporting mechanism.

• Timely Submission of Operations Review
• Manage attendance and attendance incentive for the team
• Attain SLA through effective management of the daily operations of the team
• Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback.
• Conduct audits & share feedback with team members
• Will be responsible for managing the portfolio of clients.

Requirements

• Graduation is a must.
• Proven experience of min. 2 years as Deputy Operations Manager/Operations Manager on papers
• US Mortgage /P&C/Medical Billing/US Healthcare  process experience
• Should be willing to work in 24*7 working environment.
• Excellent verbal / written communication skills
• Good with Analytical skills / MS Excel / presentation skills
• Leadership quality and organizational awareness

Employee Perks & Benefits

• Maternity leaves
• Medical Insurance
• Cab Facility + Allowances
• One Time Meal
• Provident Fund

Other factors to consider

• Quarterly Rewards & Recognitions
• Friendly work environment
• 24*7 Operational cafeteria
• Work Life Balance
• Self-Development & Training

Job Classification

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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