Qa Manager @ Career Guideline

Job Description

Requirement for QA Manager.

Industry: BPO/ KPO.

Experience: overall-9-10 yrs, relevant to Manager post-1+ yrs.

Salary: UPTO 14 lpa max. 

Location: Chandigarh / Gurgaon / Mumbai

Role & Key Responsibilities: -

• Develop and implement training programs for employees in the aviation and travel sector.

• Work with various teams to identify training needs and develop training materials.

• Design and deliver training programs for new hires and existing employees.

• Monitor the effectiveness of training programs and make recommendations for improvements.

• Conduct regular training needs assessments and adjust training programs accordingly.

• Evaluate the effectiveness of quality assurance measures and make recommendations for improvements.

• Ensure that quality standards are met throughout the organization.

• Develop and implement policies and procedures to ensure compliance with industry regulations.

• Collaborate with senior leadership to identify strategic opportunities for training and quality initiatives.

• Analyze training and quality data to identify trends and make data-driven recommendations.

• Develop and maintain relationships with internal and external Stakeholders vendors to support training and quality initiatives.

• Ensure that all training and quality initiatives align with the organization's overall strategy and goals.

Key Skills & knowledge: -

• Must be a Graduate

• At least 8 years of experience in training and quality management, preferably in the airline or travel sector.

• Excellent communication and presentation skills.

• Strong analytical and problem-solving skills.

• Knowledge of industry regulations and compliance requirements.

• Ability to work independently and as part of a team.

• Ability to manage multiple projects and priorities simultaneously.

• Proficiency in Microsoft Office and other training and quality management software.

Employement Category:

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Keyskills:   black belt six sigma black belt quality audit inbound international bpo customer service outbound qa management quality analyst manager