Test Lead
- Qualitykiosk
- 7 - 9 years
- Mumbai
- 1 month ago
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Job Description
- Global Delivery Oversight: Manage and oversee the delivery of testing services for insurance clients across multiple countries
- Ensure that testing services are aligned with both global and regional client objectives while maintaining high-quality standards
- Insurance Domain Expertise: Provide deep insights and leadership within the insurance sector, understanding core workflows such as policy administration, underwriting, claims management, and day-end processing to ensure that testing efforts align with client business needs
- Client Relationship Management: Serve as the primary contact for key insurance clients, ensuring customer satisfaction, managing expectations, and maintaining long-term relationships
- Focus on delivering value while understanding evolving needs within the insurance space
- Cross-Functional Team Leadership: Lead, mentor, and manage cross-functional teams, including QA managers, automation specialists, and test engineers
- Ensure effective coordination and communication across geographically dispersed teams
- Operational Excellence in Managed Services: Implement and continuously improve testing frameworks and service models for managed testing services, ensuring adherence to SLAs, KPIs, and client-specific business requirements, particularly in the insurance domain
- Resource Optimization: Optimize resource allocation across multiple countries, leveraging local talent effectively while maintaining cost efficiencies and ensuring the alignment of team capabilities with client demands
- Quality Assurance Strategy: Develop and execute comprehensive QA strategies, leveraging deep knowledge of insurance systems and processes to drive best practices in testing policy administration systems, claims platforms, underwriting systems, and other insurance-related technologies
- Stakeholder Communication: Engage with senior stakeholders, including business and IT teams, ensuring clear communication of progress, risks, and mitigation strategies related to testing
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA,
Role Category: Quality Assurance and Testing
Role: QA Team Manager
Employement Type: Full time
Contact Details:
Company: QualitykioskLocation(s): Mumbai
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Keyskills: Resource optimization Automation Manager Quality Assurance Managed services Claims Operational excellence Client relationship management Customer satisfaction Underwriting Resource allocation
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