*Job Description :-*
*Designation* - Operation Manager
-Experience of *AML transaction monitoring* is a must
-Minimum *6-7 years domain* experience
-100% RTO
-Total experience should be around 7-9 years with *2-3 years in Team handling* role on papers
*-Shift Timing* - 24/7 shift
*Salary* upto-16Lpa
Job location -
Ops Manager Financial Crime
*TEAM MANAGER* -This role is to actively manage, lead, innovate, motivate and develop a team of Specialists. The role is involved in developing systems, processes and team members to achieve superior levels of service.
Responsibilities: -
Drive individual and team goals including but not limited to service levels, productivity, CSAT, escalation rates, and error rates.
- Partner with training and quality to ensure training and refresher training needs are identified and delivered.
- Work with RTAs to ensure queues are healthy and staffed appropriately. - Any additional responsibilities as business needs dictate. Required Qualifications:
*work experience.*
Become a customer experience expert partner to Stripe by developing in-depth knowledge on Stripe's training and quality processes (audits, calibrations, certifications etc.). Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to quality or training
- Provide support to the team at all times, including the delivery of training for trainers and completion of quality review work for quality leads.
Keyskills: BPO Financial Crimes Compliance Monitoring Anti Money Laundering People Management Skills Aml Team Manager Transaction Surveillance Financial Crime Compliance Quality Compliance Team Leading Bpo Operations Management Training Coordination Fraud Detection
Interested Candidate Can Contact - 7304756267 mamta@careerguideline.com Thanks & Regards HR Mamta -7304756267