Financial Crime Analyst - Team Manager
- Financial Crime - AML
- 7 - 12 years
- Bengaluru
- 1 month ago
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Job Description
*Job Description :-*
*Designation* - Operation Manager
-Experience of *AML transaction monitoring* is a must
-Minimum *6-7 years domain* experience
-100% RTO
-Total experience should be around 7-9 years with *2-3 years in Team handling* role on papers
*-Shift Timing* - 24/7 shift
*Salary* upto-16Lpa
Job location -
Ops Manager Financial Crime
*TEAM MANAGER* -This role is to actively manage, lead, innovate, motivate and develop a team of Specialists. The role is involved in developing systems, processes and team members to achieve superior levels of service.
Responsibilities: -
Drive individual and team goals including but not limited to service levels, productivity, CSAT, escalation rates, and error rates.
- Proactively communicate with Stripe on daily operational matters.
- Partner with training and quality to ensure training and refresher training needs are identified and delivered.
- Provide timely Specialist reviews and handle all team member professional development.
- Always provide support to the team, including the handling of user inquiries.
- Facilitate regular Team meetings to ensure updates are delivered consistently and staff have an input into day-to-day operations.
- Work with RTAs to ensure queues are healthy and staffed appropriately. - Any additional responsibilities as business needs dictate. Required Qualifications:
- Language Proficiency in all supported languages agreed to in the applicable SOW
- Proficiency in technical support for cloud based productivity tools as demonstrated by prior
*work experience.*
- Strong customer focus with superior written and verbal communication skills.
- Ability to work under pressure in a faced paced environment with limited structure.
- External candidates (not promoted within the Stripe account) require 2 years of prior team management experience in a BPO contact center.
Become a customer experience expert partner to Stripe by developing in-depth knowledge on Stripe's training and quality processes (audits, calibrations, certifications etc.). Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to quality or training
- Provide timely team member reviews and handle all team member professional development.
- Provide support to the team at all times, including the delivery of training for trainers and completion of quality review work for quality leads.
- Facilitate regular Team meetings to ensure updates are delivered consistently and staff have an input into day-to-day operations.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations Manager
Employement Type: Freshers
Contact Details:
Company: Financial Crime - AMLLocation(s): Bengaluru
Keyskills: BPO Financial Crimes Compliance Monitoring Anti Money Laundering People Management Skills Aml Team Manager Transaction Surveillance Financial Crime Compliance Quality Compliance Team Leading Bpo Operations Management Training Coordination Fraud Detection
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Financial Crime - AML
Interested Candidate Can Contact - 7304756267 mamta@careerguideline.com Thanks & Regards HR Mamta -7304756267
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