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Quality Assurance Analyst - L2 @ Wipro

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 Quality Assurance Analyst - L2

Job Description

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
 About The Role  Role PurposeThe purpose of this role is to conduct audits to ensure quality compliance within the account.
 ? Do
  • Conduct process quality audits as per plan
  • Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
  • For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
  • Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
  • Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
  • Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.
    •  ? Deliver
    No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets
    Compliance % as per audit reports ?? zero misses2.Process ComplianceCase targets ?? 2 hours/ week logged to be updated with the process
     ?  ? 
    Mandatory Skills:
  • QAAS(Advisory Services). Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Quality Assurance,
    Role Category: Quality Assurance - Other
    Role: Quality Assurance - Other
    Employement Type: Freshers

    Contact Details:

    Company: Wipro
    Location(s): Hyderabad

    + View Contact

    Keyskills:   quality audit process audit quality compliance quality assurance process quality audit report auditing accounting root cause analysis internal audit tax audit assurance statutory audit rca process compliance quality management qms taxation finance

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    Wipro

    Company DetailsWipro Technologies Limited. Through Group Of Engineers

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