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Chinese Language Expert/Specialist (Voice Process) @ Amazon

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 Chinese Language Expert/Specialist (Voice Process)

Job Description

Account Management Associate - Chinese Language (Hyderabad)

JOB DESCRIPTION

*Minimum B2 level Chinese Language Certification is Mandatory*

Work Timings - Monday to Friday; European Timings

Key job responsibilities

Recruiting Sellers and managing Seller relationship by championing their needs at Amazon

Managing and driving the growth of the Sellers business by adding selection and delivering on key business opportunities for Sellers

Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams

Working with Sellers to improve operational aspects of their business in providing a great consumer experience

Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships

Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets

BASIC QUALIFICATIONS

Chinese Certification: B2.2 and above level. Excellent communication skills in written and oral Chinese

Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience

Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner

Advanced computer literacy in Microsoft Office (especially MS Excel) applications

Interest in e-Commerce/Online business

Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience

Attention to detail and high capability to work on different projects in parallel Creative and analytical problem solver with a passion for operational excellence.

PREFERRED QUALIFICATIONS

Experience with e-commerce, retail, advertising, or media

Experience in account management, marketing, buying, or customer service delivery


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Bilingual / Multilingual Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Amazon
Location(s): Hyderabad

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Keyskills:   Chinese Chinese Language Speaking Skills B2.2 Mandarin C1 C2

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₹ 5-7.5 Lacs P.A

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Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e- commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon...