Dear Candidate,
Greetings from Collabera!I hope you are doing well. My name is Bansal Patel, and I represent Collabera, a leading global staffing firm. I came across your profile on the job portal and wanted to reach out to you regarding an exciting opportunity with one of our esteemed clients based in Trivandrum or Noida or Chennai location .We believe your background and experience could be a great match for this role.
Below is the Job Description for your review.
Job Title: IT Service Desk Analyst / Technical Support / Analyst
Location: Trivandrum or Noida or Chennai
Mode of Work: Work from Office
Experience Level: (Fresher / 0-2 Years)
Primary skill: Good command in English speaking Communication Skills
Shift Timing: Rotational Shift Including Night shit (5 Days working)
Education Qualification: B-Tech CSE(all branches), IT, ECE, BCA, MCA, BSC_IT - (Must Have Provisional or Degree certificate)
Job Summary:
The IT Service Desk Analyst is responsible for providing first-line technical support to end-users within the organization. This role requires resolving hardware and software issues, troubleshooting network and connectivity problems, and ensuring high levels of customer satisfaction. The analyst will act as the first point of contact for technical queries, working to diagnose and resolve problems efficiently or escalate them to the appropriate teams when necessary.
Key Responsibilities:
Technical Support: Help international users fix hardware, software, and network issues over phone calls.
Clear Communication: Explain technical solutions in simple words and adapt to different accents.
Troubleshooting: Solve issues like password resets, app errors, and network problems quickly or escalate if needed.
Global Coverage: Provide support across different time zones and ensure availability for international users.
Customer Service: Deliver excellent service with patience, professionalism, and a focus on customer satisfaction.
Call Documentation: Log all calls, problems, and solutions accurately in the system.
Shift Flexibility: Work night shifts or odd hours to support users globally.
Preferred Soft Skills
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills to interact with customers and team members effectively.
Ability to work in a fast-paced environment while maintaining attention to detail.
Team player with the ability to handle tasks independently.
If You are Interested, Share your CV on Ba*********l@co******a.com
Job Description:
Technical skills:
If Interested, Please Share the Following Details:
If You are Interested, Share your CV on Ba*********l@co******a.com
About Collabera: Since 1991, Collabera has been a pioneer in IT staffing solutions and services. With over 14,000 professionals across 50+ global locations, we are proud to be:
Know more: https://www.collabera.comWe look forward to hearing from you. Please feel free to share this opportunity with friends or colleagues who might be looking for a job change.
Keyskills: Global Service Desk Service Desk Technical Support Global Help desk IT Helpdesk L1 Support International Technical Support Network Support Troubleshooting IT Support IT Service Desk Technical Helpdesk Ticketing Tools Technical Voice Process
About Collabera:Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees. Our client-centric model provides focus, commitment and a dedicated team to help our ...